Refund policy

REFUND AND RETURN POLICY

We want you to be happy with your purchase. If something is wrong, we will make it right.

Return Window
You can request a return or replacement within [7] days of receiving your order.

What Qualifies
- Wrong item received
- Item damaged on arrival
- Item not working or defective

To qualify, the product must be unused, in its original packaging, with all accessories included.

What Does Not Qualify
- Damage caused after delivery (drops, water, burns, misuse)
- Items with missing packaging or accessories
- Opened earbuds and headphones without a defect (hygiene reasons)

How to Request
Message us on WhatsApp at [03155718651] with your order number and clear photos or a video showing the problem. For damaged or wrong items, please contact us within 48 hours of delivery.

Replacement or Refund
We offer a replacement first. If a replacement is not available, we refund you. Refunds are sent within 5 to 7 working days by bank transfer, JazzCash, or Easypaisa (for Cash on Delivery orders).

Return Shipping
If the mistake is ours (wrong, damaged, or defective item), we cover the return shipping. For any other return, the customer pays the shipping.

Warranty
[Chargers and cables come with a 1 year warranty against manufacturing defects.]